Role Introduction

Reports To: Operation Analytics Manager / Customer and Retail Analytics Manager

• Generate actionable analytics and insights and extend it as an integral component of major business change and investment programmes, including flight operations, services deliveries, customer & loyalty management as well as sales management
• Use key tools of analytics and data science to come up with solution and algorithm with measurable impact and appropriate verification plans
• Evaluate model performance and iterate to optimize
• Evaluate new capabilities in advancing the analytical power of the company

Key Responsibilities

• Provide advanced analytics support Customer life cycle management, campaign optimization and personalization, and other CRM related activities
• Prototyping advance analytics and machine learning solutions for business partners
• Work with key stakeholders and partners to implement solution
• Make intelligent approximations to the model if required to make it scalable and operatable
• Partner with IT in bringing machine learning models in day-to-day use
• Evaluate machine learning algorithm and models, and provide technical recommendations to business units for decision making

Requirements

• Bachelor/Master degree (or equivalent education qualifications) in Mathematics, Computer Science, Econometrics, Operation Research, Psychology or related disciplines
• Minimal 3 years’ work experience in data processing and analysis, preferably CRM related
• Minimal 1 years’ work experience in machine learning model development
• Experience in Python & Spark is a must
• Experience in ASW cloud stack is highly preferred
• Experience in data visualization tools
• Good analytical skills, experience in recommending appropriate algorithm and methodology for problem-solving and decision making, leveraging both logic and creativity
• Experience in visualisation and wrangling tools such as QlikSense and Alteryx an advantage
• Sound communication & influence skills to work with business partners of different levels and background. Be able to articulate ideas verbally and in written forms
• Able to keep track of latest analytics technology and concepts, trends of platform & tools
• Strong in managing time and multiple projects with a continuous improvement mindset

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

Please note that with effect from 1 June 2022 onwards, all Cathay employees and contractors who work in Cathay City and all other Cathay Group Company premises in Hong Kong must have received a third dose of COVID 19 vaccine. Being tested regularly for COVID-19 is not an option. Consideration will be given to those who are unable to get vaccinated for valid medical reasons