AI/ML Architect

at Intradiem
Published January 14, 2023
Location United States (Remote), United States of America
Category Machine Learning  
Job Type Full-time  


Intradiem’s intelligent automation solution for customer service teams is reinventing customer service for everyone.

Who We Are

Intradiem is a technology company on a mission to reinvent customer service through automation.

What We Do

We develop innovative, AI-powered Intelligent Automation solutions for contact center and back-office teams. Our solutions currently support hundreds of thousands of customer service agents for brand-name organizations, powering hundreds of millions of automated actions saving customers tens of millions each year.

How We Work

We take a “problem-out” approach, asking customers to help us understand their business problems, exploring potential solutions together, incorporating their feedback, and releasing solutions that solve those problems.

Our Culture

We take a “people-first” approach, treating employees, customers and each other with the dignity and respect we all deserve. Intradiem employees enjoy a family-first culture, transparent leadership, and unfettered growth opportunities.

Our Values

We believe in service, encouraging our employees to contribute time and energy to causes that help improve the people and communities in which they live and work. We are guided by three core values:

  • Servant’s Heart—caring enough about other people to understand what their problems are and placing the needs of colleagues, customers, and others over personal objectives.
  • Craftsman’s Attitude—taking pride in the work we do and creating solutions that really solve the problem at hand (and trying again if the first attempt doesn’t do the trick).
  • Revolutionary Spirit—leaving the world a better place than it was when we found it, and doing things we would be proud to brag about to our grandchildren.

What Need Can You Fill?

The AI/ML Architect will be responsible for designing the next generation of the Intradiem Enterprise SaaS platform with a focus on quality and scalability. This is a technical management role which will require collaboration with members from other teams to include: developers, team managers, product managers, system integration engineers, as well as technical resources external to the Intradiem organization.  The role requires the demonstrated ability to coach other employees at a variety of levels on the processes, technologies and design principles that encompass a world class SaaS solution. As a technical manager, the role will require external interaction where it is expected that the software architect will be able to communicate and interface with all levels of the organization and represent Intradiem in a professional manner.

What Will You Be Doing?

  • Leads the design and implementation of new modules. Actively interfaces with stakeholders to plan new development.
  • Should be an SME of AI/ML based systems.
  • Recommends primary product design influence.
  • Knows the users of the product and their challenges. Understands the complexities in customer deployments and leverages this knowledge to improve the customer experience as well as bring down the total cost of the R&D organization.
  • Constantly communicate with a variety of internal and external stakeholders – from discussions about business and functional requirements, to documenting decisions and designs, to reporting on industry trends and new technologies, to developing and mentoring colleagues, and to meeting with customers in various capacities.
  • Directs any research activities required to accomplish the product requirements. Direction of research means identifying the items to be researched, assigning the same to other engineers, evaluating the results of the result and concluding the same. Drives good design practices like Design patterns and advocates frameworks and best practices. Encourages design/code reuse across the product, which also improves productivity.
  • Ensure non-functional aspects of the product like scalability and performance are addressed early in the design cycle to properly identify and mitigate risks.
  • Interfaces with other Architects to ensure product consistency within the organization.
  • Discusses / Reviews various functional Test and System Test Strategies. Focuses primarily upon which quality factors would be tested in what phase of the review and help identify the test suites to be automated.
  • Where necessary, troubleshoot and correct field issues in concert with other functional teams identifying root cause and corrective action.
  • Conduct all business in accordance with Intradiem policies and procedures.
  • All other duties as assigned.

What Will You Need To Succeed?

  • Excellent verbal and written English communication skills, impeccable organizational and time management skills.
  • Ability to multitask between projects with minimal loss in productivity.
  • Strong knowledge of object-oriented programming and data structures
  • Ability to write production-ready code in one or more object-oriented programming languages.
  • Strong understanding of SDLC processes and ability to identify areas for improvement in tailored processes.
  • Familiarity with CI/CD concepts
  • Design Patterns – Thorough understanding and ability to explain and use common design patterns.
  • Experience with working with multiple Scrum teams in a variety of different technical functions, different cultures, local, on-shore and offshore resources.
  • Educational or work background that includes Artificial Intelligence.
  • Background in the following technologies considered a plus:
  • AWS - S3, Kubernetes, EC2
  • Services – Spring / Spring Boot / Security, Maven / Gradle, Temporal, Java, Docker
  • Deployment - Cloudformation, Terraform
  • Formats - Avro, Parquet
  • Data stores - S3, MariaDB, HDFS

Education Requirements:

  • Bachelor’s degree in Computer Science (or AI related field) or equivalent work experience.
  • Master’s degree in AI related field preferred.
  • 5+ years of experience developing AI solutions.
  • 5+ years in a technical authority/architecture position.

Work Authorization:

Candidates for positions with Intradiem must be legally authorized to work in the United States. Verification of identity and employment eligibility will be required during onboarding. 

Intradiem is an equal-opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.