Role: Conversation AI Engineer

Location:  Remote (EST or CST time zones only)

Duration: 12 Months + C2H

Required Qualifications:

• Proficient understanding of AI design & Natural Language Processing.
• Effective time-management and cross-collaboration skills
• Experience using conversation design tools like BotMock, BotSociety, or Voiceflow, or experience using virtual assistant platforms like Kore.AI, or DialogFlow
• Minimum 5 year's of experience in Java Script.
• Experience with User Experience Design, or Content Strategy

Job Responsibilities:

• Design high impact conversational experiences for Service Desk customers that span devices, channels, and modalities
• Create design deliverables, including bot personas, sample dialogs, and conversation flow diagrams
• Identify new conversational patterns and maintain documentation for future application
• Draft content for conversational experiences and collaborate closely with content strategists to match brand and product standards
• Understand and be able to design in tandem with the capabilities of Natural Language Understanding and AI for optimal recognition
• Coordinate with user experience researchers to perform impactful research efforts across design phases, and translate insights into actionable recommendations and designs
• Collaborate with developers and tech partners to ensure designs are correctly translated into build